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C
CRM - A presentation	CRM brand management
CRM – insurance	CRM for corporate
CRM forum	CRM strategy
Customer first	Customer retention is not enough
Continue to get a Big Bang for your Buck and Keep your Customers Satisfied.

M
Managing moments of truth

T
The new physics of customer loyalty

Good Sites on Customer Relationship Management

www.cio.com/research/crm
&
www.bettermanagement.com